Help Center

You asked, we answered

Have a question? Want to learn more about our store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.

Can I have my order gift wrapped?

All bouquet orders now arrive with paper wrap which can be recycled with your usual household recycling. If however if you require something extra special, please select the option at checkout and we can add gift wrap options at no extra charge.

Where do you deliver?

Flaura de lis delivers to Camberley, Bisley, Knaphill, Chobham, Frimley, Lightwater, Windlesham, Bagshot, Ascot., Sunningdale, Sunninghill, Chavey Down and all places in between for free.

For some lucky postcodes we can deliver the same day. Please contact us to check availability.

For a small fee we deliver Nationwide. Depending on your order your bouquet may arrive in a flat box to assemble at home or fully assembled.